Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
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You may request a return within 30 days of receiving your order.
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Items must be unused, in their original condition, and returned with all original packaging and accessories.
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Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged:
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Personal care and hygiene products that have been opened or used.
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Beauty and skincare products with broken safety seals.
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Gift cards.
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Clearance or final sale items (unless faulty).
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Return Shipping
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If the return is due to a faulty, damaged, or incorrect item, we will cover the return shipping costs.
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For change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise stated.
Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. If you require an exchange, please contact our customer support team.
How to Start a Return
To request a return, please contact our customer support team with:
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Your order number
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Your full name
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A brief description of the issue
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Photos (if the item is damaged or incorrect)
Our team will provide you with the return instructions and assist you throughout the process.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team. We are committed to providing a smooth and hassle-free shopping experience.
Thank you for shopping with us. Your satisfaction is our priority.